Asia Healthcare Sdn Bhd of Companies is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the PDPA Amendment Act 2024 (effective 1st January 2025). This Privacy Policy explains how we collect, use, store, and protect your personal data and outlines the rights and choices you have regarding your data.
A. Collection of Personal Data
We collect your personal data directly when you interact with our services through registration on our app, website, consultations, or other official platforms. This data may include, but is not limited to:
- Identification: Full name, identification number (NRIC/passport)
- Contact Information: Address, telephone number, email
- Demographic Data: Date of birth, gender, nationality, marital status, race
- Health-Related Information: (collected only with explicit consent)
- Biometric Data: (e.g., fingerprints, facial recognition, as defined as sensitive under PDPA Amendment 2024)
- Personal Data of Minors: Only collected with verified parental or guardian consent
Note: Personal data pertaining to deceased individuals is excluded under the PDPA Amendment Act 2024.
B. Purpose of Collection
Your personal data is used for:
- Verification and Registration: To verify your identity, process registrations, and manage your account (where applicable).
- Service Provision: To provide, manage, and fulfil our healthcare-related products and services, including order processing, product enquiries, distribution, customer support, and related engagements.
- Marketing and Communication: To send you updates, promotional materials, product information, and event invitations relating to our brands and offerings, subject to your consent where required.
- Compliance: To meet our legal, regulatory, and professional obligations.
- Internal Improvement: To conduct research, analysis, audits, and internal reporting to improve our products, services, and customer experience.
C. Nature of Consent
We only process your personal data with your clear and explicit consent. You can withdraw your consent at any time by contacting online@asiahealthcare.com.my. Please note that withdrawing consent may affect your ability to receive certain services.
D. Disclosure of Personal Data
With your consent, Asia Healthcare Sdn Bhd of Companies may disclose your personal data to:
- Regulatory Authorities: As required by law.
- Subsidiaries and Affiliates: For purposes consistent with this Policy.
- Service Providers and Data Processors: Who are contractually bound to comply with PDPA Amendment 2024 standards.
- Marketing & Delivery Partners: When you have provided your consent.
E. Retention of Personal Data
Your data is retained only as long as necessary for the purposes outlined herein or as required by law. We implement secured storage methods to protect your information from unauthorized access or disclosure.
F. Security Measures
We adopt robust technical and organizational measures to ensure the security of your personal data. This includes administrative safeguards, data encryption, and access controls in line with PDPA Amendment 2024 and other applicable regulations.
G. Your Rights
You have the right to:
- Access: Receive information regarding the personal data we hold about you.
- Correction: Request corrections to any inaccuracies.
- Erasure: Ask for deletion of your personal data, subject to applicable legal conditions.
- Data Portability: Request your data in a structured, commonly used, and machine-readable format.
- Limit or Withdraw Consent: Change your consent preferences.
- File Complaints: Contact the Personal Data Protection Commissioner if you believe your rights have been violated.
H. Personal Data of Minors
Data relating to individuals under 18 is collected only with verified consent from a parent or legal guardian.
I. Use of Cookies and Tracking Technologies
Please see the “Cookies Settings” section.
J. Data Breach Notification
In the event of a breach that could cause significant harm, we will notify the Personal Data Protection Commissioner within 72 hours of becoming aware of the incident and will promptly inform affected individuals.
K. Obligation to Provide Accurate Data
It is your responsibility to provide and update accurate personal data. Should your information change, please notify us through the appropriate channels.
L. Consent to Processing
By accessing our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. Should any updates be made, we will notify you unless instructed otherwise.
M. Contact Information
For inquiries or to exercise your rights, please contact our Data Protection Officer (DPO) using the following details:
- Telephone: +603-6156 2836 / 2936
(Monday to Friday, 8:30 am – 6:00 pm, excluding public holidays) - Email: online@asiahealthcare.com.my
To opt out of communications or data usage for marketing, please email online@asiahealthcare.com.my
COOKIES SETTING
Last Updated: 30 May 2025
When you access our website or mobile application, Asia Healthcare Sdn Bhd of Companies uses cookies and similar tracking technologies to enhance your user experience. These small text files, placed on your device, help us to recognize you and collect information about your interactions with our platforms.
Cookies are used to:
Cookies are used to:
- Enhance your browsing experience
- Improve platform performance
- Deliver relevant promotions and content
- Analyze traffic and usage trends
- All such processing is carried out in compliance with PDPA Amendment 2024.
Cookies may also be used by our analytics and advertising partners. If you prefer not to accept cookies, you may adjust your browser or device settings accordingly. Note that disabling cookies may impact certain features or user experience on our platform. By using our platforms, you consent to the use of cookies as outlined in this policy. You may withdraw your consent at any time.
2. Managing Cookies
You may manage cookies through the settings on your web browser or device. Instructions for managing cookies can typically be found in your browser’s help section. To learn more about our practices, please review our Privacy Policy.
3. Updates to Cookies Policy
We may update our Cookies Settings from time to time. The most current version of this policy will always be made available on our website with the updated review date noted.